Georgia Labor Commissioner Bárbara Rivera Holmes has announced a new strategic plan aimed at improving how the Georgia Department of Labor (GDOL) serves workers and businesses across the state.
Holmes, who was appointed by Governor Brian Kemp earlier this year, described her approach as rooted in listening to Georgians from all walks of life. “When Gov. Brian Kemp appointed me Labor Commissioner earlier this year, I didn’t begin with speeches. I started behind the wheel, driving across the state — to manufacturing floors, career centers, farms, small businesses, and boardrooms — listening directly to the people who power Georgia’s economy,” she said.
According to Holmes, many Georgians reported delays in receiving unemployment benefits and challenges for employers seeking skilled workers. Community leaders also highlighted difficulties caused by outdated support systems.
The centerpiece of GDOL’s new plan is a significant upgrade to its unemployment insurance system. In Fall 2026, the department will replace its decades-old platform with a secure cloud-based system designed to improve user experience, speed up claims processing, and strengthen fraud prevention measures. Holmes noted that the current system dates back to the 1980s and no longer meets modern needs.
“This upgrade tackles long standing challenges — from call center delays to digital access barriers — that have slowed workers and employers alike,” Holmes said. She emphasized that modernization efforts go beyond technology improvements: “That’s why we’re rewriting every communication in plain language, making our processes easier to navigate, and removing red tape so Georgians can get the help they need.”
The strategic plan also focuses on expanding job matching infrastructure and building stronger partnerships with employers, educators, workforce boards, and community leaders. These steps aim to connect Georgians with jobs that pay mortgages and help businesses find qualified workers.
Holmes stressed that adapting to rapid changes in Georgia’s economy—such as automation and artificial intelligence—is essential for maintaining the state’s reputation as a top place for business. “A modern labor system is no longer a convenience; it is a competitive advantage,” she stated.
She concluded by reaffirming her commitment: “We are building an agency that fights forward — with modern systems, clearer communication, stronger partnerships, and a renewed commitment to public service.”
