Commissioner Bárbara Rivera Holmes has introduced a new strategic plan aimed at transforming the Georgia Department of Labor (GDOL). The initiative focuses on modernizing operations, improving public service, and restoring trust in the department.
“When I stepped into this role, I made listening my top priority,” said Commissioner Rivera Holmes, who was appointed by Gov. Brian Kemp and sworn in on April 4, 2025. “During my statewide tour, I’ve heard from parents waiting weeks for unemployment checks. From small business owners struggling to find skilled workers. From Georgians who felt like government had forgotten them. That’s exactly why we’re taking decisive action to deliver the level of service every Georgian deserves — efficient, responsive and built to last.”
Rivera Holmes explained that the transformation goes beyond updating processes; it involves redefining GDOL’s role in serving Georgia residents. She stated that the department is becoming more forward-thinking and resilient.
“This is a new era — not just for labor, but for leadership. We’re building a department that leads with clarity, delivers with precision, and earns the public’s trust every day,” she continued. “Together, we are driving change by streamlining operations, modernizing systems, and building a culture of transparency, responsiveness, and results. We’re redefining how government serves its people — and we’re just getting started.”
The plan includes streamlining internal procedures and proposing regulatory changes to remove barriers in service delivery. GDOL will also implement modern technology upgrades and simplify agency communications to make resources more accessible for all Georgians.
A major part of the transformation is an upgrade to the state’s unemployment insurance system. In Fall 2026, GDOL plans to launch a secure cloud-based platform aimed at improving user experience, reducing fraud risks, and speeding up claims processing.
“Our mission is clear: To make government work better for workers, for businesses, and for communities across Georgia,” Rivera Holmes added. “This is not just a shift in operations; it’s a shift in mindset. We are here to serve, and we are here to lead.”
The department also plans to expand job-matching services through partnerships with employers, workforce boards, community leaders, and educational institutions across Georgia.
Other improvements include enhancing digital access to services and increasing call center responsiveness as part of efforts to make the agency more agile and transparent.
“Every policy we change, every system we upgrade, every process we streamline — it’s all in service of the people of Georgia,” Rivera Holmes said. “Because government should meet the urgency, integrity, and resilience of the people it serves.”
For personalized assistance with employment issues or questions about unemployment benefits or job opportunities in Georgia:
– Employers can contact GDOL staff at https://dol.georgia.gov/employeremail.
– Unemployment claimants can call 877.709.8185 or visit MyUI Claimant Portal.
– In-person support is available at GDOL’s Career Centers.
– Labor market data can be found via Georgia LaborMarket Explorer.
