Pat Seaborn, the widow of Navy and Army veteran Duane Seaborn, praised the Georgia War Veterans Nursing Home for its care and high national ranking, according to a Mar. 26 announcement.
The home has been recognized among the top 15% of care providers in the country and recently received the Customer Experience Award from Activated Insights, formerly known as Pinnacle Quality Insight. This award is based on interviews with customers that measure satisfaction across multiple aspects of service including nursing care, therapy services, communication, safety, cleanliness, food quality, and more.
Pat Seaborn described her husband’s positive anticipation before moving into the facility after his health declined. “He was so excited about coming here and that’s where he was for the next almost seven years,” she said. She noted her impressions upon arrival: “Everything was clean and smelled good, and the food is excellent. Not only are their menus good, but they also offer alternate menus for people who need it.” She shared how staff accommodated her husband’s dietary needs by providing his favorite meal daily when he had trouble eating.
Seaborn also recounted acts of kindness from staff during difficult times: “When he was dying… I asked ‘Where can I get coffee while I’m here?’ They brought a little Keurig coffee maker and pods in for me.” She highlighted ongoing support from staff throughout her husband’s stay.
Carlton Deese, executive director of Georgia War Veterans Nursing Home, said receiving recognition again is an honor for all staff members. “We have a committed staff who understand the essential mission of our organization. Serving veterans like Mr. Seaborn and Ms. Pat is a blessing because they become your family,” Deese said.
Reflecting on her experience with quarterly satisfaction surveys at the facility, Pat Seaborn added: “Then they would ask is there anything I suggest to make it any better… you see their spirituality, humanity, dignity and caring. That’s what was so important to me.”
The continued recognition reflects broader efforts to provide quality care to veterans in need.
